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Managed Services

Successful business organizations recognize the importance of technology in running an efficient operation and maintaining their competitive edge. For many, the initial technology investment involves contracting with firms such as HK to install computer network hardware and software or to implement an automated system solution.

The daily administration of these advanced "tools" is generally delegated to part-time support personnel, employees identified as "computer savvy," or, employees eager to learn more about technology by taking on the task of "system support" along with their primary responsibilities. With limited time, experience, and expertise, these part-time system administrators spend virtually all of their "admin" hours reacting to crisis situations, responding to end-user issues, and calling HK to deliver on-site support when problems grow beyond their capabilities. Rarely are critical issues such as planning or documentation addressed as a part of daily administration procedures.

The Challenge:

Provide supplementary administration and support services:

  • Proactive rather than re-active in approach
  • Promoting growth in skills and knowledge of internal staff
  • Delivering on-site support with remote monitoring capabilities
  • Offering set monthly service fees for better budgeting and control

The Solution:

The result was HK's creation of the Managed Services program for small and mid-sized organizations.

Managed Services for small and mid-sized organizations offering pro-active and professional assistance focusing on:

  • Written policies and procedures
  • Preventive maintenance
  • System security audit
  • Disaster prevention planning
  • System documentation
  • Remote monitoring
  • Limited phone support
  • Training (on-site or off)